Service Support Technician (Level 1)

We are looking for an ambitious Service Support Technician (SST –Server Infrastructure Level 1) to work within our busy customer facing and ITIL aligned IT Service Desk Support Team.

Reporting to the Service Operation Manager (SOM), the role of Service Support Technician ensures our IT service desk function is effective and efficient in delivering great technical support and service to our customers.

The successful candidate will be required to:
  • Work closely with our customers, Technical Service Specialists (TSS – Level 2) and Technical Consultants (TC – Level 3) in supporting a myriad of incidents, service requests, problems and change requests.
  • Provide a multi-functional hands-on support service in achieving high levels of first time fix.
  • Undertake ad-hoc project work and service improvement initiatives where required.

This exciting service desk support role is vital to our overall IT service strategy in ensuring customer demand is recorded, categorised, prioritised and tracked effectively within our IT service management tools and databases.

The Service Support Technician role offers excellent accelerated career development opportunity along with great exposure to leading technologies, tools and techniques such as:

  • Cloud based services (DCaaS, IaaS, PaaS).
  • Project Management (Prince2).
  • ITIL aligned process and procedure.
  • Data Management products.
  • Virtualisation (Desktop, Server, Network and Storage).
Desired Skills & Experience

You will have experience in supporting a busy IT service desk with varying degrees of customer technical ability and be confident in delivering (end user) customer service, support and advice.

Experience of vendors and technologies such as;

  • Microsoft PC, Server, Windows, OS, XP, 7, 8, Office, Exchange, Active Directory.
  • Networking – LAN, firewalls, routing, switching
  • CommVault, Cisco, EMC, VMware and Citrix

are highly desirable as is accreditation or experience ITIL best practice.

Our Service Desk Support Team operates between 08:00 – 18:00 Monday to Saturday,  and 10:00 – 16:00 on Sunday. The successful candidate must be flexible with regard to working hours and be able to work as part of a shift rota.

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PAV i.t. services
Reeds Lane, Sayers Common
West Sussex, BN6 9LS
General enquiries: +44 (0)1273 834 000
Support / service desk: +44 (0)1273 834 433


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