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We are looking for an ambitious Service Support Technician (SST –Server Infrastructure Level 1) to work within our busy customer facing and ITIL aligned IT Service Desk Support Team.
Reporting to the Service Operation Manager (SOM), the role of Service Support Technician ensures our IT service desk function is effective and efficient in delivering great technical support and service to our customers.
This exciting service desk support role is vital to our overall IT service strategy in ensuring customer demand is recorded, categorised, prioritised and tracked effectively within our IT service management tools and databases.
The Service Support Technician role offers excellent accelerated career development opportunity along with great exposure to leading technologies, tools and techniques such as:
You will have experience in supporting a busy IT service desk with varying degrees of customer technical ability and be confident in delivering (end user) customer service, support and advice.
Experience of vendors and technologies such as;
are highly desirable as is accreditation or experience ITIL best practice.
Our Service Desk Support Team operates between 08:00 – 18:00 Monday to Friday. The successful candidate must be flexible with regard to working hours and be able to work as part of a shift rota.