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We are looking for experienced Level 2 Technical Services Specialists (TSS)to ensure we meet our contractual managed support services, installation, configuration, maintenance and overall service delivery objectives.
Working within our level 2 TSS function, you will be actively engaged in both support and project based engagements. Our technical services specialists represent a very important link between our Service Support Technicians (Level 1) and Technical Consultants (Level 3). This unique position creates a diverse and extremely interesting role that involves technical service engagement through our business as usual support activities, onsite customer engagements, consultancy, workshop and project deliveries.
As a Technical Services Specialist, you will possess a wide range of technical hands-on skill and experience in a number of our core service and technology areas such as desktop, server, network, security and storage technologies, these include:
As a Technical Services Specialist, you will be a vital escalation point for our Service Support Technicians (level 1) and as such will be required to ensure our customer technical documentation, process and procedure is fit for purpose in reflecting our customer's infrastructure fully.
Due to the nature of the role our Technical Services Specialists will be required to work very closely with our Technical Consultants and Account Managers in technical design, planning and delivery, and may require you to visit our customer sites. Typical customer premise engagements will involve work schedules such as systems health checks, software/ hardware patching, Infrastructure upgrades and consultancy based work engagements.
As a specialist, you will have number of highly specialised skills that will need to be shared throughout the wider team, thus ensuring we are free from single person dependencies and process deficiencies.
Our specialist team are also responsible for integrity and maintenance of our internal infrastructure, managed / cloud based services and ensure non-negotiable tasks such as patching, performance, security and capacity planning activates are performed appropriately.
Working with a technical team, you will display a professional and a courteous nature in managing customer service, expectation and delivery. You will take pride in the services you deliver and the reputation of PAV i.t services, and assist in generating an environment of continual service improvement, growth, innovation, initiative along with a "can do" attitude.
Experience in installation and support of Microsoft windows infrastructure including windows server, active directory, exchange, WSUS and SQL, in both physical and virtual environments