PAV i.t. announces appointment of new service operations manager 

The world of IT is always evolving with new systems, software and programmes constantly being developed and their remits expanded. To keep up with these changes, businesses such as ours need to do the same. So we are delighted to announce the appointment of Claire Berry, PAV i.t.'s new service operations manager. As the newest member of the team she will help strengthen our standing in the IT services sector and build on our excellent customer service.

Meet Claire

Claire comes to us with a wealth of experience, having worked for more than 20 years in the IT sector. For 17 years she worked for the Body Shop, managing its end to end IT processes across its portfolio of stores in Europe, the Middle East and Africa.

Before joining PAV i.t. she spent three years as IT Service Delivery Manager at Equiniti, a nationwide firm providing administration, payment and investment services. Now she has joined us she is looking forward to supporting the PAV team as we grow our client base and continue to stand at the forefront of IT services and solutions.

Outside of work Claire, a mum of three, enjoys reading – her Kindle is never far away – interior design and cooking. She is also a huge history buff and when she gets the time likes to wander round a museum, or trawl an antique or bric-a-brac shop, giving her the chance to put her interior design skills into action.

A great team

As our new service operations manager Claire will be responsible for maintaining the effectiveness of PAV i.t.'s "front door" of IT service operations. This will include continually reviewing and developing the services we offer customers, ensuring they are fit for purpose and in line with clients' requirements.

She is passionate about growing and developing the team from within, helping fellow staff to achieve their potential through training and mentoring, and watching them grow in technical skill. This ultimately drives the business forward and contributes to our goal to continually improve customer first time fix rates.

Claire heard about the vacancy at PAV i.t. through a friend and, after her interview with our MD Jason Fry and director of technical services Pete Clements, said she was made to feel "more than welcomed". 

She says: "That ultimately made the decision to move to PAV i.t. very easy for me, as it made such a huge difference from previous roles in multinational companies where you are often treated like just another payroll number. 

"For me, the biggest draw of coming to work with PAV i.t. is the fact that I see the team making a difference every day, hearing them delighting clients with their exceptional customer service and working as a team to puzzle out problematic IT issues, I've definitely found my work home."

Her advice

Like the rest of the team Claire is dedicated to ensuring clients are protected against the ever increasing threat from cyber criminals.

Here she offers her advice for guarding yourself online, and the measures to consider:

•    So many employees have access to their office infrastructure without needing to set foot in the building, and businesses must be aware that sensitive and financial information stored on mobile devices are just as vulnerable to cyber-attacks as fixed infrastructure. Having robust policies in place about how these devices should be used and educating staff to their vulnerability is a critical first step for protection.
•    It is also important to have policies in place within the office when it comes to shared devices, such as printers, copiers, franking machines and projectors. These, as well as company mobile devices, should be restricted to prevent security from being breached via unsolicited devices. Strict policies ensure employees know which devices can be connected to internal networks so they are not inadvertently putting the company at risk. 
•    Adopting the right technology is the first line of defence. A combination of specialist hardware and software can be used to close any potential gaps in security, but should be rigorously monitored to keep up-to-date with technological advances.  
•    Having a team of security specialists on hand, who can put appropriate policies in place and constantly review them, will help mitigate the risks. 

We are always on the lookout for experienced IT professionals like Claire to join our team. If you think you could bring something to the PAV i.t. team call us on 01273 834 000 or visit our careers page.


PAV i.t. services
Reeds Lane, Sayers Common
West Sussex, BN6 9LS
General enquiries: +44 (0)1273 834 000
Support / service desk: +44 (0)1273 834 433


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